Vistara mishap and non support

I booked two standby tickets which were unused and cancelled before hand only, it’s been about 4-5months now and I haven’t gotten a refund yet.
Please look into the following details. I have talked to the customer care multiple times and am completely fed up.
In case this doesn’t get resolved, I would unfortunately have to file a case against this mishap and non support.
Passenger: Kriti Goel

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