Hello,
I want to bring to your attention that I am having a serious issue with the wooden street product I purchased 4 months, the issue is right from the first day, I ordered a particular product and they sent a different one, I asked them to change after multiple conversations they agreed to change the fame of the bed, now that they have changed the frame there is an issue where the matters get stuck when we lift the storage space and we literally need 3 people to bring it back down, one each on either side of the bed to pull it and once person to close the storage.
I have been escalating this issue and no one seems to help me in spite the product being new and recommending alterations to the new product. The last solution their person provided is the name Akshay Tripathi who claims he is in charge of Bangalore and says that he will put back the old frame and that means we are back to square one.
He does not even understand the problem or listen to the customer, I have had a lot of your brand names this is the first time I have purchased something from you and having a horrible time. I asked him to provide me with the management contact to who I can talk but he refused and said this is the solution take it or leave it, wow amazing service.
I would request you to help me with this matter
Order Id: 257760
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