I had booked 2 rooms in Sterling Aleppey for Rs 14, 936 . The booking was made on 11th of Aug and the dates of Booking were 5th Sep. Booking id “NMWSLPA”
It is clearly mentioned in the booking confirmation that I can cancel the booking and get refund at-least 48 hours before. I am a Sterling member as well for more than 5 years . Later I realised that I wont be able to travel that day and wanted to cancel my booking – I called their customer support as well as local sterling contact and they confirmed that I can cancel booking and get refund by sending email.
I raised a cancellation request by email on 13th Aug and got a response on 14-Aug from the CRS that booking stands confirmed and they cannot refund the money and may offer only credit vouchers. Here we are talking about approx Rs 15, 000 .
I am attaching the email as well as the booking confirmation receipt “towards the bottom” it says cancellation is possible until 48hrs before and they have never mentioned that refund will be in the form of credit vouchers.
Appreciate if this could be resolved and my refund is processed asap.
Thanks
Vinayak
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