We were not having much time to research and thought kesari will do it for us, we payed double the trip amount and booked kesari customized package. But what we experienced was kesari is just an agent who is just worried about saving their money and not customer experience.
They charged me more than 1 lakh for the package. Initially they were supposed to book the flights, as they were mentioning high charges – i have to jump and book the flights on time. Later, they mentioned some resorts and we waited for confirmation till one day before the trip. And one day before the trip, you mention that they got bad feedback from the customers and want to change the resorts. You want me to verify the reviews and photos online for the resorts you mention.. that too one day before the trip.
One question here: Don’t you verify the resorts you are booking, are you dependent on customer reviews? Are you making your customers work for you?
I just do not understand what you are charging your customers for.
The resort which you have booked for us in Nainital was so cheap, old property, unhygienic, lot of insects, mosquitos and flies. And even the location was not proper.
Due to which our 2 days of trip got spoiled, my kid suffered from food poisoning. Till now she is not feeling well.
The jeep safari which was not even 4000 Rs was charged with 7500 for us and the zone which was booked doesn’t even have any animals, not even deers. As per them, the zone selected was not correct.
This has been a very disappointing and bad experience after spending so much. I am looking for refund as such disappointing trip doesn’t worth this much expense.
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