Massive Holidays Delhi is totally scammer, they talk very nice and sale package then whenever customer make advance payment then they start scam in different ways, they have hidden policies which never tell during sales, hidden policies will show only after taking advance payment and After payment they will sent threat mail automatically cancel the package and will charge extra to reactivate the package. If you don’t pay the extra money then they will cancel the package and not refund even a single amount that is their hidden policies.
Let me share my experience what happened in my case firstly their sales team spoke to me very nicely I took customized package everything was fixed nicely and the deal was final.
Deepshikha at their sales team and she customized the package very nicely and she is extremely professional and good person but After advance payment she doesn’t have anything in her hand, her job is just to sale the package and the rest of the process is done by their Booking team, every time I am calling her and she says I can’t do anything about this sir whatever will happen the booking team will do. In their booking team there is a person named Rahul who is a completely scammer & fake person who does not know how to talk to the customer, talks nonsense and threatens to cancel the package and not refund any money, if you want to reactivate the package, you have to pay extra charge, otherwise the package will be automatic canceled and no money will be refunded.
I booked for Karnataka tour they took 38k from me for 5 days 4 night 3 tour packages for two adults and two kids. After negotiation this was final.
As promised, I paid 10K in advance and then their scam started, they just sent me a mail saying that have to pay again within three- four days or your package will be canceled automatically, they didn’t bother me on the phone about this, they hide the matter & kept so that they can cancel the package or charge extra for rebooking package, also I told them that I can’t pay today for some technical issues on my phone I will pay tomorrow or day after tomorrow and They agreed and as promised I paid 10 thousand rupees again after two days and they received 20K after that they canceled my package and said I have to pay extra charge of 6000 rupees for package reactivation.
I had arguments with Rahul about this matter and I even requested that my rebooking charge not be taken. And Rahul says all problems will be solved, but I didn’t get any solution, during the tour they forcefully took 6000 rupees extra from me, if I don’t pay, they will stop the service and say I will refund you when the tour is completed.
I searched a lot and selected the hotel and they ensured that the hotel will be confirmed or if any problem then same category similar Hotel will be provided but they provided me a very cheap hotel not similar. No communication during tour. They did not even call once to ask if there is any problem or how your tour is going. I think their main objective was to earn commission which they have already received. It is not their responsibility to care about the customer.
There was no mistake on my part, I updated him all on time, still he forcefully took extra money from me in the name of rebooking charges, (Hidden policy) which is completely illegal, during the tour he said to me sir you will make the payment on time, we will provide you full benefit of rebooking charges on completion of the tour. Either refund or better offer will be provided. I request for some refund but No response from their sides.
I booked the deluxe package but they gave me the standard and I didn’t say anything there either.
I will complain against Massive Holidays to the Ministry of Tourism and also tour and travel related all Department & Groups so that no more customers are cheated from Rahul.
You are harassing the customer by doing these nonsense things,
Everyone has an excitement of traveling, don’t spoil, it is a request don’t reduce the brand value of your company for small things.
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