Country Holidays Inn and Suites is Cheating with customers

As mentioned in our earlier complaints, company has taken full amount in advance (4 years back) and we are yet to use any nights from our 30N package as they have one or the other reasons to deny for the request we make…we eventually end up paying from pocket and this is huge burden for us…We have requested to return our money back several times but they never took any action on this and we continue suffering on this. We would like to lodge this complaint to take right action and save customers like us