While booking a parcel of domestic items 15 kg to Bangalore from Hyderabad (Bowenpally branch of) GATI indicated Rs 1800 all inclusive. We have mentioned that it has to be delivered to 4th floor and there is no lift. For which he assured it will be done.
After picking up the parcel they raised invoice for Rs 2655/- (450 docket charges & 405 GST).
When asked why they are extra, he says GST is government levy. We know about GST but why they have not indicated as extra?
This is JUST CHEATING THE CUSTOMER
Secondly, the delivery person refused to deliver at 4th floor and behaved rudely saying that he will throw there and go – he is hired for delivery and not employee of GATI.
When tried to contact Booking office several times they have not picked up as they are aware. When contacted the Customer care – they just regretted and they say always it will be Ground to Ground and talk of Standard Rules.
NEVER BOOK ANY MATERIAL THRO GATI – THEY ARE TOP TO BOTTOM FRAUD AND CHEATERS – Say something else – they extort money and don’t deliver any service.
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