Kaveri Travels is Driver taking very rudely

Hi i booked a kaveri travels my pick up timing at 10 pm night but the bus came at 1 pm, 3 hrs delay, i ask to driver why the bus is delay he is talking very rudly at me and he is telling book a complaint me also i don’t care, i am disappointed at bus driver, is this way to give respect to the passenger, his name is subaramanyan driver, Kaveri travels,

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Tracking from VKaveri Travels
Vehicle Number:PY 04 A 2540
Service:VKAVERI-7777A
Conductor Name:Suresh Vk 7777a
Track at:http://trkg.in/DVSUUP
For your Safety & Comfort
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VKaveri Travels