Kaya Skin Clinic is Order 3 products, got only two

I have placed an order for 3 pieces of “kaya on the move” from kaya skin clinic online store. I receive the partial order, as only pieces of “kaya on the move” were there that too in messy condition as the entire toner has leaked from the bottles and the day I received the product I wrote to kaya, there was an autogenerated mail that my complaint has been registered and no action further. It is more then a month now. I did not raisea complaint as I had a, belief that I will get a response. but now patiencr over.