Mu Trip Refunding issues

Good afternoon. I have a departure on 09.01, I asked for a refund, May trip refuse to make a refund. I have already applied to Turkish Airlines, and they said that they are required to make a refund and only withhold a fine of 260, but despite this, they still refuse to return the money. We have been talking to them for 2 days now. we cannot resolve this issue. help us please.

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