Orange Tours And Travels is Bus services have not responded properly

I have booked orange travels bus from banglore to hyderabad.
My bus was at 9.pm and the bus came around 10 pm to the stop.
My dropping location is lakdikapool but they stopped bus at kukatpally and said this is the last stop. I called to customer services they have not responded properly. They stopped 10-12 kms away from stop and the driver is very rude. I stood on road for more than 40 minutes with luggage after the bus got delayed for more than 2 hours at the dropping point also. I will share the details of the bus number. kindly take the action. This should not be repeated to others. i need refund of my money along with the extra charges of caband need to take action against them. I paid extra for my cab also.
Bus details :AR024651