First thing there is no customer support team for this travel, pune office will not support for Online line booking and head office will say contact regional office and send email..
I have never received reply of my email, almost 8000 rupees is pending with them but still no response yet.
I will raise a complaint again Paulo in local police station if not received money with in 2days, i will make all paulo bus will be broken here in pune.worst bus service than ever faced
Regards
Uma
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