Spice Jet Airlines is SpiceJet Case number: 10292346 / YJ5BVX (failed PNR)

Hi there,
I booked spicejet online and funds were charged by them without releasing a valid PNR and even after one month and writing them numerous emails my funds are not released. Let’s see how you help to release my funds.
Below are the details of the funds charged by spicejet.
Date of transaction: January 15, 2023 (2:42pm)

2 Bank name: HDFC BANK
3 Transaction reference number/Payment ID: Please check screen shot
4 Order ID
5 Card number: NetBanking
6 Amount debited: 12, 746.00
7 NR: YJ5BVX (failed PNR)
Thanks,
Naresh Awat Lalchandani