Spice Jet Airlines is Ticket refund not received from last 45 days

I have booked the tickets on 15/1/23 for dubai to pune return (traveling dates 1/7/23 to 26/8/23) from SpiceJet airlines. As it was being booked with credit card issued by UAE bank. Payment of AED. 2698.10 deducted but airlines have not issued me the ticked instead cancelled my PNR. UCU8GZ. We have called and mailed them so many times. But only they assure us but no refund against the ticket cancellation. Kinly help to receive the refund.

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